GLOBAL SUPPORT, LOCAL PARTNERSHIP: YOUR PEACE OF MIND IS OUR MISSION
Pre-sales Service: Service Starting From The First Contact
Professional Consulting and Solution Design
Help customers make the best decisions and avoid choosing the wrong model or configuration.
Support Sample Car Ordering and Test Drives
Let customers "touch" the quality and build trust.
Mid-sales Service: Ensures a Clear and Smooth Transaction
Transparent delivery and logistics tracking decisions.
A clear production schedule is provided after the contract is signed.
A detailed inspection report is provided after the vehicle rolls off the assembly line.
Provides a one-stop logistics solution and allows customers to track their shipment's location online in real time.
After-Sales Service: Core Competency
FAQs
Warranty Policy
● Standard Warranty: All new vehicles come with a 12-month limited vehicle warranty from the date of delivery. ● Global Warranty: Warranty service guaranteed in any country/region (even if purchased through a dealer).
Technical Support System
● Technical Support Hotline/WhatsApp: Response time is 24 hours. ● Remote Diagnosis: For smart models, remote vehicle connection via 4G/5G allows diagnosis of fault codes and proactive problem detection. ● Extensive Online Knowledge Base: Contains installation and repair videos, FAQs, and downloadable electronic manuals, enabling customers to resolve minor issues independently.
Spare Parts Supply System
● Spare Parts Guarantee: "100% Spare Parts Availability" guarantees spare parts availability for discontinued models for at least 10 years. ● Online Spare Parts Store: Customers or local repair centers can order genuine spare parts online at any time.
Local Service Network
● Certified Dealer/Service Provider Network: We develop and certify local partners globally, providing technical training, genuine spare parts, and support. ● Engineer Dispatch: For major customers or emergencies, engineers from our China headquarters can be dispatched for on-site support.
Regular Maintenance and Inspections
● Transform reactive maintenance into proactive prevention, extending vehicle lifespan.
